Platform User Agreement & Terms of Service
Back to LegalPLATFORM USER AGREEMENT & TERMS OF SERVICE
Effective Date: September 8, 2026
This Platform User Agreement and Terms of Service (“Agreement”) governs access to and use of the software-as-a-service technology platform and related websites, applications, artificial intelligence experiences, communications, tools, products, features, and services (collectively, the “Platform”).
The Platform is provided by the Platform Provider, a software company based in the United States. References to “Platform Provider,” “we,” “us,” or “our” refer to the operator of the Platform.
By accessing, registering for, or using the Platform, you (“User,” “you,” or “your”) agree to be bound by this Agreement and our Privacy Policy.
You represent and warrant that you are at least eighteen (18) years old and legally able to enter into this Agreement.
This Agreement applies to all Users, including real estate agents, homeowners, lenders, loan officers, brokerages, real estate teams, and other individuals or entities accessing or using the Platform.
1. THE PLATFORM
The Platform provides technology tools designed to support real estate-related workflows, consumer decision-making, professional communications, marketing, education, and related activities.
Features may include, without limitation:
• Client-facing presentations and resources;
• Seller options presentations and comparisons;
• Property-specific net sheets, estimates, and calculations;
• Property and market information;
• Automated or AI-generated content;
• AI assistants and conversational experiences;
• Marketing and educational materials;
• Account, email, and SMS communications;
• Lead capture and communication tools;
• Home value and relationship-management tools;
• Property-related consumer experiences;
• Integrations with third-party systems and services; and
• Other technology, content, programs, tools, and services made available from time to time.
Platform Provider may modify, update, enhance, replace, suspend, or discontinue any part of the Platform at any time.
Platform Provider is a technology provider only. Unless expressly stated otherwise, Platform Provider is not:
• A real estate brokerage;
• A real estate agent;
• A lender or mortgage broker;
• An appraiser;
• An insurance provider;
• A title or settlement provider; or
• A legal, tax, accounting, or financial advisor.
Use of the Platform does not create an agency, fiduciary, partnership, brokerage, employment, or professional advisory relationship between Platform Provider and any User.
2. ACCOUNT REGISTRATION & USER RESPONSIBILITIES
Some Platform features require account registration.
You agree to provide accurate, current, and complete information and to maintain accurate account information.
You are responsible for:
• Maintaining the confidentiality of your login credentials;
• Activity occurring through your account;
• Using the Platform only for lawful purposes;
• Reviewing information before providing or relying upon it;
• Maintaining all licenses and professional qualifications required for your activities; and
• Complying with applicable laws, regulations, professional obligations, and industry requirements.
You agree not to misuse the Platform, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape or extract Platform data in an unauthorized manner, impersonate another person, or use the Platform for fraudulent, deceptive, unlawful, or abusive purposes.
Platform Provider may suspend, restrict, or terminate access for misuse, unlawful activity, security concerns, nonpayment, violation of this Agreement, or other legitimate business reasons.
3. NOT A BROKERAGE, LENDER, OR PROFESSIONAL ADVISOR
Platform Provider does not participate as a real estate broker or agent in transactions between Users and their clients unless expressly disclosed otherwise.
Platform Provider does not originate, underwrite, approve, deny, fund, or guarantee mortgage loans or financing programs.
Information available through the Platform is provided for informational and technology-support purposes and is not legal, tax, financial, lending, appraisal, or other professional advice.
Users remain responsible for obtaining appropriate professional advice and complying with federal, state, and local laws applicable to their activities.
4. SELLER OPTIONS, PROGRAMS & THIRD-PARTY OPPORTUNITIES
The Platform may provide information regarding different real estate strategies, seller options, financing-related programs, service providers, or other potential transaction paths.
Availability, eligibility, pricing, terms, fees, timelines, property qualifications, underwriting requirements, and other conditions may vary and may change without notice.
Information presented through the Platform does not constitute an offer, approval, commitment, guarantee, or representation that any User, homeowner, property, or transaction qualifies for a particular program or outcome.
Final terms and eligibility are determined by the applicable provider.
Users and consumers should independently evaluate available options and determine which, if any, are appropriate for their circumstances.
5. LENDER SPONSORSHIP & RESPA COMPLIANCE
Lenders or loan officers may sponsor access to the Platform for agents or other Users (“Sponsored Users”).
Sponsorship arrangements are intended to comply with the Real Estate Settlement Procedures Act (“RESPA”) and other applicable laws.
Unless expressly stated otherwise:
• Sponsorship is not provided in exchange for referrals or closed transactions;
• Sponsored Users retain discretion regarding which providers they use or recommend;
• Sponsorship may be modified or terminated based on legitimate business considerations;
• Inclusion of lender information within Platform technology does not constitute a requirement to use or recommend that lender; and
• Platform fees are intended to reflect the value of technology and services provided and are not conditioned upon loan volume or settlement-service referrals.
Users remain responsible for their own compliance with RESPA and other laws applicable to their professional activities.
6. ARTIFICIAL INTELLIGENCE, AI ASSISTANTS & CONVERSATIONAL EXPERIENCES
The Platform may use artificial intelligence (“AI”) and may make certain Platform capabilities, information, workflows, or services available through AI-powered experiences.
These experiences may include AI assistants, conversational interfaces, custom GPTs, automated agents, third-party AI platforms, embedded AI tools, integrations, or other AI-enabled systems (“AI Experiences”).
AI Experiences may allow Users to ask questions, generate content, access Platform capabilities, initiate workflows, retrieve information, create materials, or interact with Platform services through natural-language conversations.
Some AI Experiences may be operated by or delivered through third-party technology providers. When you access the Platform through a third-party AI service, your use of that third-party service may also be subject to its own terms of service, privacy policy, data practices, availability, and technical limitations.
Platform Provider does not control and is not responsible for the independent operation, availability, security, privacy practices, model behavior, or terms of third-party AI platforms.
6.1 AI-GENERATED CONTENT
AI Experiences may generate presentations, summaries, explanations, comparisons, recommendations, marketing materials, property-related information, calculations, suggested communications, or other outputs (“AI-Generated Content”).
Artificial intelligence is probabilistic and may generate inaccurate, incomplete, outdated, inconsistent, or inappropriate information.
AI-Generated Content should not be treated as independently verified information.
You acknowledge and agree that:
• AI-Generated Content may contain errors or omissions;
• Material information should be independently reviewed and verified before reliance or distribution;
• AI-Generated Content does not constitute legal, tax, accounting, financial, lending, appraisal, brokerage, or other professional advice;
• AI-generated property information, program information, estimates, calculations, and eligibility information are subject to the additional disclaimers contained in this Agreement;
• You remain responsible for determining whether AI-Generated Content is appropriate for your intended use;
• Real estate and other licensed professionals remain responsible for exercising their own professional judgment and complying with applicable laws, regulations, licensing requirements, advertising rules, and professional obligations; and
• Platform Provider does not guarantee the accuracy, completeness, suitability, availability, or currency of AI-Generated Content.
6.2 AI-INITIATED WORKFLOWS AND ACTIONS
Certain AI Experiences may allow a User to initiate Platform workflows or request actions, such as generating presentations, retrieving property information, creating materials, submitting information, initiating communications, or requesting access to available Platform services.
Users are responsible for reviewing information they provide and confirming material information when requested.
An AI Experience displaying, discussing, or initiating a workflow does not itself constitute approval, eligibility, acceptance, underwriting, a binding offer, or completion of a transaction unless expressly confirmed through the applicable Platform or third-party process.
6.3 PROGRAMS, PROPERTY INFORMATION & FINANCIAL INFORMATION THROUGH AI
AI Experiences may provide information regarding real estate strategies, seller options, property values, estimated proceeds, financing-related programs, service providers, or other transaction alternatives.
Such information is provided to assist Users in understanding potential options and should not be interpreted as a guarantee that a particular person, property, or transaction qualifies for or will receive any particular result.
Eligibility, pricing, fees, proceeds, property values, program terms, underwriting requirements, availability, and other material information must be confirmed through the applicable Platform workflow or provider.
AI Experiences are not authorized to alter the official terms, requirements, eligibility criteria, pricing, or conditions established by Platform Provider or a third-party provider.
6.4 USER INPUTS TO AI EXPERIENCES
Users are responsible for information they submit to AI Experiences.
You should not submit passwords, authentication credentials, financial account credentials, Social Security numbers, or other highly sensitive information unless a particular Platform feature expressly requests that information through an appropriate secure process.
You represent that you have the right to provide any information, documents, or content you submit and that your use of an AI Experience will comply with applicable law and this Agreement.
6.5 THIRD-PARTY AI PLATFORMS
Platform capabilities may be made available through third-party AI platforms or services.
The availability of a Platform capability through a third-party AI platform does not mean that Platform Provider owns, controls, or operates that third-party platform.
Third-party AI providers may process information according to their own terms and privacy practices. Users should review the applicable third-party terms and privacy policies before using those services.
Platform Provider may add, change, restrict, or discontinue AI Experiences or third-party AI integrations at any time.
6.6 NO GUARANTEE OF AI AVAILABILITY
AI systems and third-party AI services may experience errors, interruptions, model changes, usage limitations, unavailable features, or other technical limitations.
Platform Provider does not guarantee that any particular AI model, provider, integration, conversational interface, or AI Experience will remain continuously available.
6.7 HUMAN JUDGMENT
AI Experiences are intended to improve access to information, capabilities, and workflows—not to replace appropriate human judgment.
Users remain responsible for material business, professional, real estate, financial, and consumer decisions made using information obtained through an AI Experience.
7. ESTIMATES, VALUATIONS, NET SHEETS & CALCULATIONS
The Platform may provide estimated property values, automated valuation information, equity calculations, net sheets, proceeds estimates, projections, cost estimates, program illustrations, or similar information (“Estimates”).
Estimates may be based on User-provided information, public records, automated valuation models (“AVMs”), third-party data, assumptions, and proprietary calculations.
Estimates:
• Are informational only;
• Are not appraisals;
• Are not guarantees of property value;
• Are not offers to purchase or finance property;
• Are not underwriting decisions;
• May contain assumptions;
• May not include every fee, cost, lien, tax, obligation, or transaction expense; and
• May differ materially from actual transaction results.
Users should independently verify Estimates and material financial information with appropriate professionals before making decisions.
8. THIRD-PARTY PROGRAMS, PARTNERS, DATA & SERVICES
The Platform may display, integrate with, reference, or provide access to third-party services, programs, data, and providers, including CRMs, lenders, financing programs, coaching or training services, marketing vendors, advertising platforms, communications providers, analytics providers, data providers, and other services (“Third-Party Services”).
Unless expressly stated otherwise, Platform Provider does not own, operate, control, supervise, or guarantee Third-Party Services.
Third-Party Services may be governed by separate terms, eligibility requirements, privacy policies, fees, and agreements.
Platform Provider is not responsible for:
• Loan or program terms, approvals, denials, pricing, eligibility, or funding outcomes;
• Services or advice provided by third parties;
• Third-party outages, errors, data loss, or integration failures;
• Marketing performance, lead quality, or return on investment;
• Changes made by third-party providers; or
• Regulatory compliance obligations independently applicable to a Third-Party Service or User.
Use of Third-Party Services is at the User’s discretion and risk.
9. USER-PROVIDED INFORMATION & DATA
Users may provide or upload information including contact information, property details, notes, documents, valuations, client information, and other data.
The Platform may also obtain or display information from public records, data providers, APIs, or other third-party sources.
Platform Provider does not guarantee the accuracy, completeness, or currency of information provided by Users or third parties.
You represent that you have the legal right and any necessary permissions or consents to provide information you submit to the Platform.
You remain responsible for the accuracy, legality, and appropriate use of information you provide, upload, communicate, or distribute through the Platform.
10. ELECTRONIC COMMUNICATIONS
The Platform may provide communications through email, SMS/text messaging, in-Platform notifications, or other electronic channels.
Communications may include:
• Account and service notifications;
• Platform and feature updates;
• New program or option announcements;
• Educational content and strategies;
• Event, webinar, training, or meeting invitations;
• Requested information or resources;
• Follow-up communications;
• Promotional or informational communications; and
• Other communications related to the Platform and its services.
Electronic communications may be delayed, filtered, blocked, interrupted, or undelivered. Platform Provider does not guarantee delivery.
Where consent is required by law or carrier requirements, communications will be sent subject to applicable consent requirements.
Users of Platform tools who communicate with their own clients or contacts are independently responsible for obtaining all legally required permissions and complying with applicable laws, including the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM Act, and other communications and privacy laws.
11. PLATFORM SMS MESSAGING PROGRAM
Users may voluntarily opt in to receive SMS/text messages from the Platform.
SMS messages may include recurring informational and promotional communications such as:
• New Platform features and product updates;
• New programs or options available through the Platform;
• Strategies, educational information, and resources;
• Upcoming events, webinars, Zoom meetings, or training opportunities;
• Account or service notifications;
• Platform announcements;
• Invitations and re-engagement communications; and
• Other Platform-related updates.
Message frequency varies.
Message and data rates may apply.
Consent to receive SMS messages is optional and is not a condition of creating or maintaining an account or purchasing any product or service.
You may opt out at any time by replying STOP to any applicable message.
After opting out, you may receive a confirmation message and will no longer receive messages covered by that opt-out unless you subsequently provide valid consent to receive messages again.
For assistance, reply HELP or contact support@wyzegyde.com.
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery and availability may depend on your wireless carrier, device, network availability, and other factors outside Platform Provider’s control.
SMS services may not be available through all carriers or in all locations.
You must be at least eighteen (18) years old to participate in the Platform SMS messaging program.
Your participation in SMS messaging is also subject to our Privacy Policy.
12. TEXT-TO-OPTIONS SMS SERVICE
The Platform may provide a Text-to-Options service that allows a consumer to text a property address or other requested information to a designated telephone number in order to receive property-related information, a Seller Options Presentation, a Property-Specific Net Sheet, or related information.
By initiating a text to a designated Text-to-Options number, you request and consent to receive automated SMS messages reasonably related to that request and your interaction with the service.
Text-to-Options communications may include:
• Confirmation of your request;
• Links to requested Seller Options Presentations or related resources;
• Property-specific information;
• Property-Specific Net Sheets where available;
• Questions or information needed to complete your request;
• Updates related to your request; and
• Reasonable follow-up communications related to the service.
Message frequency varies based on your interaction.
Message and data rates may apply.
Text STOP to opt out at any time.
Text HELP for assistance or contact support@wyzegyde.com.
Wireless carriers are not liable for delayed or undelivered messages.
You must be at least eighteen (18) years old to use Text-to-Options.
Property information, values, estimates, proceeds calculations, seller options, and other information delivered through Text-to-Options are informational only and remain subject to the disclaimers regarding Estimates, Third-Party Services, and program availability contained in this Agreement.
Use of Text-to-Options is subject to our Privacy Policy.
13. SMS PRIVACY & CONSENT DATA
SMS consent, mobile telephone information, and SMS-related consent records are handled in accordance with our Privacy Policy.
We do not sell, rent, or share SMS opt-in consent or mobile telephone information with third parties or affiliates for their marketing or promotional purposes.
Information may be provided to telecommunications, messaging, hosting, technology, or other service providers solely as necessary to operate, deliver, secure, or support messaging services.
Providing a phone number alone does not constitute consent to receive promotional SMS messages where affirmative consent is required.
Additional information regarding collection, use, retention, and sharing of personal information is available in our Privacy Policy.
14. PRIVACY
Use of the Platform is subject to our Privacy Policy, which describes how personal information is collected, used, disclosed, protected, and managed.
The Privacy Policy is incorporated into this Agreement by reference.
Privacy Policy:
https://wyzegyde.com/legal/privacy-policy/
If there is a conflict between this Agreement and the Privacy Policy regarding the handling of personal information, the Privacy Policy will govern with respect to privacy practices.
15. SECURITY
Platform Provider uses commercially reasonable administrative, technical, and organizational safeguards designed to protect Platform systems and information.
No system or transmission method can be guaranteed to be completely secure.
Users are responsible for:
• Protecting account credentials;
• Using appropriate security practices;
• Restricting unauthorized account access; and
• Promptly notifying Platform Provider of suspected unauthorized access or security incidents involving their account.
16. INTELLECTUAL PROPERTY & WHITE-LABELING
All Platform software, systems, workflows, designs, interfaces, content, AI systems, prompts, technology, trademarks, and materials are owned by or licensed to Platform Provider except where otherwise indicated.
Subject to this Agreement, Users receive a limited, revocable, non-exclusive, non-transferable right to use the Platform for authorized lawful purposes.
The Platform may be offered through different brands, domains, interfaces, sponsorship arrangements, or white-label configurations.
Regardless of the brand, domain, or interface through which a User accesses the Platform, the underlying Platform technology and services remain subject to this Agreement unless a separate written agreement expressly provides otherwise.
Nothing in this Agreement transfers ownership of Platform intellectual property to a User.
17. USER CONTENT & PERMITTED USE
Users may create, upload, customize, or distribute materials through the Platform.
You retain any ownership rights you otherwise possess in content you lawfully provide.
You grant Platform Provider a limited right to host, process, reproduce, modify, display, and transmit User-provided content as reasonably necessary to operate and provide the Platform.
You may not use Platform content or technology to:
• Violate intellectual-property rights;
• Engage in unlawful or deceptive advertising;
• Misrepresent program terms or property information;
• Impersonate another person or business;
• Circumvent Platform security or access restrictions; or
• Reverse engineer, copy, resell, or commercially exploit Platform technology except as expressly authorized.
18. FEES, BILLING & PAYMENT
Certain Platform products or features may require payment.
Pricing, billing frequency, subscription terms, sponsorship arrangements, and applicable fees may be presented at enrollment, purchase, or through a separate agreement.
Unless otherwise stated or required by law, fees paid are non-refundable.
You authorize applicable charges associated with products or subscriptions you purchase.
Failure to pay amounts when due may result in restriction, suspension, or termination of access.
19. AVAILABILITY & MODIFICATIONS
Platform Provider does not guarantee uninterrupted or error-free availability.
The Platform may experience:
• Maintenance;
• Technical errors;
• Service interruptions;
• Third-party outages;
• Data-provider interruptions;
• AI service interruptions;
• Communications failures; or
• Changes to features or functionality.
Platform Provider may modify or discontinue features, integrations, products, or services when reasonably necessary.
20. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL CONTENT, ESTIMATES, AI-GENERATED CONTENT, DATA, PROGRAM INFORMATION, COMMUNICATIONS, AND THIRD-PARTY INFORMATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
PLATFORM PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, NON-INFRINGEMENT, AND RESULTS.
PLATFORM PROVIDER DOES NOT WARRANT OR GUARANTEE:
• Any property value or transaction outcome;
• Eligibility for any seller, buyer, financing, or other program;
• Any offer, approval, funding, closing, or sale;
• Lead volume or quality;
• Marketing results;
• Message delivery;
• Third-party performance;
• AI-generated results or recommendations; or
• The accuracy of AI-generated or third-party information.
21. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLATFORM PROVIDER AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, LEADS, CLIENTS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITIES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLATFORM PROVIDER’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE PLATFORM OR THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT PAID BY THE USER TO PLATFORM PROVIDER DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF NO FEES WERE PAID.
Nothing in this Agreement excludes liability that cannot legally be excluded or limited.
22. INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Platform Provider and its owners, officers, employees, contractors, and affiliates from claims, liabilities, losses, damages, expenses, and reasonable attorneys’ fees arising from or relating to:
• Your use or misuse of the Platform;
• Information, data, or content you provide;
• Communications you send using Platform tools;
• Your failure to obtain legally required consent;
• Your reliance on or distribution of AI-Generated Content or Estimates;
• Your use of Third-Party Services;
• Your professional activities;
• Your violation of applicable law; or
• Your violation of this Agreement.
23. TERMINATION
You may discontinue use of the Platform at any time.
Platform Provider may suspend, restrict, or terminate access for violation of this Agreement, unlawful activity, security concerns, nonpayment, misuse, abuse, or other legitimate business reasons.
Termination does not eliminate obligations or rights that by their nature should survive termination, including payment obligations, intellectual-property protections, disclaimers, limitations of liability, indemnification, and dispute provisions.
24. CHANGES TO THIS AGREEMENT
We may update this Agreement from time to time to reflect changes in Platform functionality, business practices, technologies, communications programs, AI capabilities, legal requirements, or other operational needs.
When appropriate, we may update the effective date or provide additional notice of material changes.
Continued use of the Platform after revised terms become effective constitutes acceptance of the revised Agreement to the extent permitted by applicable law.
25. GOVERNING LAW & VENUE
This Agreement is governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
Unless applicable law requires otherwise, disputes arising from or relating to this Agreement or the Platform shall be brought in an appropriate state or federal court located in Georgia.
26. SEVERABILITY
If any provision of this Agreement is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
27. NO WAIVER
Failure to enforce any provision of this Agreement does not waive the right to enforce that provision or any other provision later.
28. ASSIGNMENT
You may not assign or transfer your rights or obligations under this Agreement without prior written consent from Platform Provider.
Platform Provider may assign or transfer this Agreement in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate restructuring, or transfer of the Platform or related business.
29. ENTIRE AGREEMENT
This Agreement, together with the Privacy Policy and any additional terms expressly applicable to a particular product, subscription, program, or service, constitutes the agreement governing your use of the Platform.
If separate written terms apply to a specific service or commercial relationship, those terms will control to the extent of a direct conflict with this Agreement.
30. CONTACT & SMS SUPPORT
Questions regarding this Agreement, the Platform, or SMS communications may be submitted through the contact methods provided within the Platform.
For SMS assistance:
Reply HELP to an applicable SMS message or contact:
support@wyzegyde.com
To discontinue SMS messages:
Reply STOP to the applicable SMS message.
Message and data rates may apply.
Message frequency varies.
Wireless carriers are not liable for delayed or undelivered messages.
31. PRIVACY POLICY
For information regarding how personal information, mobile telephone information, SMS consent data, and other information are collected, used, protected, and shared, please review our Privacy Policy:
https://wyzegyde.com/legal/privacy-policy/